Refund Policy

This Refund Policy (the “Policy”) explains the refund terms for subscriptions and purchases in the Abby service. It supplements the Terms of Service and is a part of them.

How a refund is processed depends on where you paid:

• purchases on the abby.study website are processed by our payment provider Dodo Payments, acting as the Merchant of Record; refunds are issued by Dodo Payments — upon our approval or where required by law;
• purchases in the iOS app are processed by Apple via the App Store; refunds for these are requested from Apple and are governed by App Store rules.

• you can cancel your subscription at any time — in your dashboard on the website (for purchases on abby.study) or in your App Store settings (for purchases through Apple);
• after cancellation, access remains until the end of the already-paid period, and the subscription does not renew;
• for a paid period that has already started, payments are generally not refunded — except where required by applicable law (see §5) or by the payment provider’s rules;
• the “Specialist” add-on follows the same rules.

There are no hidden charges: the price and billing frequency are shown before payment, and we do not store your card details — they are handled by the payment provider.

“Progress Forever” is a one-time purchase of lifetime access, available only on the website. A refund is possible within the mandatory period provided by applicable law and the payment provider’s rules (see §5). Outside that period, the one-time purchase is non-refundable.

Nothing in this Policy limits consumer rights that cannot be excluded under applicable law. For digital goods and services, many jurisdictions provide a right of withdrawal within a set period (for example, 14 days) — unless you have started using the paid digital content after expressly agreeing to immediate access and thereby waiving that right.

Dodo Payments, as the Merchant of Record, may issue a refund where required by law, or where an error or fraud is suspected — in accordance with its own refund policy.

• For website purchases — write to us at hi@abby.study from the email your purchase is registered to, and briefly describe the reason. We will review the request and, upon approval, pass the refund to Dodo Payments. You may also contact Dodo Payments buyer support directly.
• For App Store purchases — request a refund from Apple at reportaproblem.apple.com: refunds for such purchases are issued by Apple only.

We aim to respond to requests within a few business days.

If something went wrong — please write to us first: almost any issue is resolved faster directly than through a bank dispute. When a refund or chargeback is processed, access to the corresponding paid features ends.

For payment and refund questions, write to hi@abby.study.